Front Desk Administrative Assistant

Burress Law, a high-level and rapidly growing plaintiffs’ personal injury firm, is seeking a full-time Front Desk Administrative Assistant who wants more than “just a job.” This is a highly promotable position.

Why This Role Is Different

• Clear growth path: We intentionally hire this role as a launchpad into the firm, and the last 6–7 front desk teammates have all been promoted to more advanced positions.
• High-impact work: You will be the first impression for our clients and an integral part of a team committed to winning for injured clients and their families.
• Tight-knit, winning culture: We are a collaborative, high-performing team that values accountability, initiative, problem-solving, and punctuality.

What You’ll Do

You will own the front desk and be the hub for both client experience and day-to-day office operations.

Reception & Client Experience

• Answer and direct incoming phone calls to the appropriate staff.
• Greet, check in, and direct clients and visitors, ensuring the lobby and conference rooms are tidy, welcoming, and reset between meetings.
• Manage and update the office calendar, including scheduling meetings and appointments and preparing conference rooms and materials for closings, depositions, and in-person consults.

Administrative & Office Operations

• Process and direct mail and incoming packages; scan and route documents and send mail notifications as needed.
• Order and take stock of office supplies; keep coffee bar, water, and snacks stocked and presentable.
• Prepare documents as needed and assist with processing and coordinating invoices and payments.
• Handle client, expense, and provider checks following firm procedures, including scanning, saving to correct folders, preparing envelopes/packets, and mailing.
• Support basic technical troubleshooting (Wi-Fi, phones, printers) and coordinate with building or tech contacts when issues arise.

Daily Opening & Closing

• Open the office each morning (coffee on, lobby TV/music, walk-through for cleanliness, conference rooms and materials prepared).
• Close the office each evening (reset coffee, restock snacks, tidy lobby and conference rooms, shut down TV/music, clear and organize the front desk).

Who Thrives In This Role

We are looking for a self-starter and problem solver who takes ownership of their work with a sense of pride and punctuality, and wants to grow with the firm.

Preferred Qualifications

• High school graduate or equivalent.
• At least 1 year of customer service experience; prior experience in a personal injury law firm or as an administrative assistant is a plus.
• Bilingual (English & Spanish) is a plus, but not required.
• Organized, detail-oriented, and able to juggle multiple tasks at once
• Strong oral and written communication skills, including the ability to draft clear, professional emails and correspondence, and the ability to think on your feet in a fast-paced environment
• Consistently punctual and reliable, with a strong respect for time commitments and schedules.
• Team-oriented, proactive “how can I help?” attitude with a strong sense of accountability.
• Strong desire to (1) learn, (2) become indispensable, and (3) earn promotion to a higher-level, higher-impact position within the firm.
• Living in or near McKinney is a plus.

Core Traits We Value

• Self-starter: You see what needs to be done and do it without waiting for direction.
• Problem solver: You troubleshoot issues and bring solutions, not just problems.
• Accountable: You take ownership of your responsibilities and follow through.
• Strong writer: You communicate clearly and professionally in writing with clients, vendors, and teammates.
• Punctual: You show up prepared and on time, understanding that the front desk sets the tone for the entire office.
• Client-first mindset: You care deeply about delivering an excellent experience for our clients.

Compensation, Schedule, and Benefits

• Pay: $40,000 – $50,000 per year, depending on experience.
• Schedule: Full-time, 8-hour shift, Monday – Friday, in-office only (McKinney, TX).
• Benefits include:
• Generous 401(k) with firm matching component and profit sharing.
• Health insurance.
• Paid time off (3 weeks, 1 day) plus firm-paid holidays.
• Life insurance.